Ray's

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User Rating based on 2 Review(s)
46 in Pennsylvania
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Product Knowledge
Pricing & Value
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5560 Perkiomen Ave
Reading, Pennsylvania
19606
We Carry: Victory | Yamaha |

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Ray's Reviews Write A Review

Sterling (I am a Customer)
Helpful? 0  0
Aug. 30, 2014
A pleasant enough place to do business.
Owner, Mike, was quite helpful.
My initial salesman was patient.
The lady who took care of payment & paperwork was as helpful as could be.
The lady in the parts department was patient, as I was there a few minutes after hou
Leah (I am a Customer)
Helpful? 0  0
Jun. 23, 2014
Ray's Yamaha has horrible customer service and the people working there for "15 years" truly have no idea what they are doing. We financed through their Capital One option and were very excited about having a brand new motorcycle. When we were there, we asked about GAP insurance because we would never finance a vehicle without it. The woman, who at the time seemed like she was very nice and stated she would make sure that option was taken care of. A couple months later, our motorcycle was unfortunately totaled. Thankfully, no one was on the motorcycle but we were suddenly hit with having to get insurance claims taken care of. We asked who to contact about the GAP insurance we purchased and the woman Esther told us no problem just call Capital One. We did that immediately and were told to contact the dealer. Esther then proceeded to state that it was never discussed, never even mentioned, which is absolutely a lie. She said there is no way she would have missed checking off the box. I then asked to speak with the owner. His name is Mike and he proceeded to tell me that GAP insurance isn't even an offer because he makes no money off of it. He also said that Esther has been there for 15 years and would have never even offered it, another flat out lie considering she just 30 seconds prior said she would have check off the box. The story gets even better. There are no motorcycle body shops in the area so we had our motorcycle towed to Ray's service department. Our motorcycle sat there for an entire week before we heard anything. WE called several times to be told they would "get to it when [they] get to it." We then spoke to Mike who made up excuses as to why they hadn't gotten to it yet. Funny enough, he called that night because suddenly they had a parts list put together and the estimate would be ready in the morning. The bike was also overpriced by almost $2,000 as evidenced by State Farm calling shops to be told what the selling price would be. We didn't even have 40 miles on it and we are now out a couple thousand dollars because Ray's terrible customer service and lack of care of the customers paying their bills.