Mountain Motorsports Conyers

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User Rating based on 3 Review(s)
18 in Georgia
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null 899 Iris Drive S.E.
Conyers , Georgia
We Carry: Can-Am™ | Honda | Kawasaki | Suzuki | Victory | Yamaha |

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Mountain Motorsports Conyers Reviews Write A Review

Tracey G (I am a Customer)
Helpful? 0  0
Oct. 29, 2015
My husband purchased a bike from Mountain Motorsports (MM) on September 18th, Trey was our salesman. He ordered parts that were required for the bike on that same day. The parts arrived within a reasonable time, but some were missing. He called MM on September 29th to discuss the missing parts, talked to a different salesman, as Trey was out of office, and he was advised that he'd check on the parts and call him right back. Two days later (October 1st) he called back, talked to the same person, who advised him that Trey was on the other line and he could hold on for him, and after several minutes he told my husband he'd have to have Trey call him right back. Waited over an hour, no call, so my husband called back and Trey was too busy to come to the phone, so he asked to speak to someone in the service department. After being transferred and advising the gentleman on the phone why he was calling, he was put on hold while he went to talk to Trey, he came back and said that Trey was busy and he'd have him call my husband when he finished what he was doing. Waited until Saturday October 3rd, and called again, asked for a manager this time and got to talk to Brent (who identified himself as the Service Manager), who apologized for everything and said he'd investigate and call back within 15 minutes. About 45 minutes later (after they closed) Trey called, he said he'd been very busy, but he'd call my husband back before noon on Monday to straighten this out. On Thursday October 8th, my husband called MM to find out about the parts (as Trey had not called him back as he had told him he would), and was advised again that Trey was very busy and would call back, to which he replied that he'd hold as Trey doesn't call back when he says he will. Was put on hold, and the receptionist came back and asked if he was Mr ____ and he said yes, and she said that Trey told her that the parts had been ordered and did he still need him to call my husband back? My husband replied 'No, I'll wait for the parts.'
My husband called MM on 10/26 to ask them where the parts are, as he hadn't received them yet. My husband talked to someone in the parts department who said that she couldn't find any information on the parts and would have to put him on hold while she investigated. Another lady came on (whose name my husband didn't catch) and she advised him quite confidently that the parts had been delivered to him on 9/28. My husband asked if she was sure and she stated that she was positive and had the paperwork in her hand showing that the parts had been delivered. My husband asked her how it is possible for parts to be delivered on 9/28 when they were supposed to have been ordered in the beginning of October? She put him on hold, came back and advised that they were ordered and would be delivered either that day or the next.
10/29 - Received the parts via FedEx, with a ship date of 10/27 on the package - seems it was actually not shipped until my husband called their office to discuss the fact that he had yet to receive them. The parts themselves were not very expensive or deal breaking, but the run around given to my husband by MM to get these small parts was ridiculous!! Not only was the run around for the parts ridiculous, but he received a form letter from a manager at MM, but the name and department of the manager was left blank. My husband was congratulated on the purchase of his ____. They didn't even bother to fill in what he had actually purchased, it was left blank. They didn't even offer him the common courtesy of a completed form letter!
The form letter was to tell my husband that his first service was coming up and he was to call and schedule it, but he didn't purchase the service contract with them.

Neither of us will ever do business with this company again and we most certainly will never recommend them to anyone we know.
Tim Borre (I am a Customer)
Helpful? 1  0
Jul. 01, 2014
Great showroom and the best prices around but that is it. Don't return calls, Parts, Sales, and Service don't communicate. They are all about getting bikes out the door and that is it. My salesman Rick was Ok but even he didn't verify things he told me. Knowing what I know now I would have bought elsewhere even with the money I saved.
Joe Willams (I am a Customer)
Helpful? 5  0
Feb. 07, 2014
All you are is a dollar sign to these rip off experts! Great looking dealership very nice I guess you can pay for a multi million dollar facility when you rip everybody a new one!