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15 in Iowa
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null 4499 4th St SW
Mason City, Iowa
We Carry: Yamaha |

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John Sharp (I am a Customer)
Helpful? 0  1
Jan. 29, 2015
This dealer is a joke. I called to talk to the parts dept. I need two fuel tank for m-8 snowmobiles. I explained the issue and the parts guy said AC may warranty them and sent me to service. the service manager took the vins and called back a day later saying that AC would warranty them. He wanted to order the parts I told him not to. I explained that he was the closest dealer to my home town and that he is 4 hrs away. I did not even set up an appointment. he said I would to leave them for a week if service was going to be done. I told him again not to do anything. don't order parts and I did not set up an appointment.
I am getting ready to go on a trip to the snowy moutnains and there is a dealer right there. I called that dealer and told them AC would warranty the tanks. They took the VINs and informed me that Mason City Powersports had already opened a claim and they could do nothing with that claim open.
I called back up to Mason City Powersports and asked them to close the claim that they opened on my machines without my consent. and explained that 16 hours worth of driving was to much. They said they would call AC and see what they could do. They called back and told me that AC wouldn't let them close the claim. Government issues with emmissions and they did the leg work Blah, Blah, Blah. I informed them that I would NOT be taking the sleds up for this service. I reinforced that i specifically asked for them to not order parts. I didn't even know it was going to be waranteed when i first called. the service rep hung up the phone on me. ( yah we are teenagers again) he will have to close the claim. And i called and sent emails to AC corporate to let them know that this service has not been completed and will not be completed by this dealer. I will not let this crooked dealership touch my sleds.
I can buy aftermarket tanks to repalce them with the money it would take in fuel to drive these sleds 16 hours.
Buyers beware of this shady dealer and there crooked ways to get business