Deluxe Harley-Davidson of Gillette
User Reviews
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By Daniel (I visited this Dealer) on Jul 20, 2023
Don’t go here, not even for a T-Shirt.
24 June 2023 I arrived in Gillette, WY from Washington State with my daughter. My bike developed a horrible whine in the primary (2001 Road King). There was a tornado coming this day and 2” hail for our area. I went to the dealer to ask if they ... would help me figure out where the noise was coming from so, I could decide what to do. I spoke to the service manager (tall guy with a long beard) he refused to even listen to the bike in the parking lot. He wouldn’t even lend me a stethoscope so I could listen myself. Then I asked him if there were any other places, I could go and HE LIED! He said there are no other places in town. There is another shop 3.9 miles away called Rangs Cycle. This dealer was willing to leave my daughter and I stranded with a tornado and 2” hail because they have beef with another shop and THEY LIED to us. Rangs Cycle held the door open for us (with a tornado coming) and took my bike in. My daughter and I got a room and they kept the bike overnight. Kris (owner and mechanic) came in the next day when they were scheduled to be closed and out of town. For $500.00 I got a new clutch hub and race barring. I was back on the road the next day. Kris & Becca (owners) are wonderful people and they take care of customers.
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By (I am a Customer) on Dec 02, 2013
Chuck Deluxe-Ruiz cares nothing for his customers. He talks a big talk, but when it comes down to walking the walk he tries his hardest to make money on any deal no matter the situation. I do not want to go into every detail here, however I caution EVERYONE. Do not buy ANY motorcycle from any of ... his stores. If there is a problem with the motorcycle he will try at all costs to profit over satisfying the customer's needs. It is better to travel to a seperately owned Harley Davidson Shop than to have to deal with him. He owns Gillette, Sundance and Casper stores in Wyoming. Please do your homework and investigate online regarding his stores and his tactics before buying at one of his stores.
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By (I am a Customer) on Sep 22, 2013
Went buy this dealer on a recent trip and glad I didn't stop. As I understand this dealer has made it a practice to respond to travelers with a flat tire to only replace them as a set. Even if the front was new. That is nothing short of robbery for travelers that get caught in this area without any ... other known options. Avoid these guys at all costs!!
See the link regarding the actual event of a fellow rider here;
http://www.hdforums.com/forum/general-harley-davidson-chat/901474-dont-break-down-in-gillette-wy-19.html
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By (I visited this Dealer) on Sep 22, 2013
"Thank you for choosing one of the most respected service dealers in the state of Wyoming."Are you serious Chuck ? I have ridden a good part of this country, and have never ran across a "Harley Davidson dealer" who treated riders with such contempt ! Seems the MOCO won't do anything to stop you, ... but it appears that "riders themselves" have had enough !!!
Its a day of reckoning for chuck & deluxe.............
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By (I am a Customer) on Sep 12, 2013