Harley-Davidson has issued a recall for Livewire models built between March 18, 2019 and August 20, 2020, because of a software fault with the On-Board Charging (OBC) System that can shut off the motorcycle without warning. In some cases, the motorcycle could not be restarted, or if they could, they would shut off soon after.
In all, the recall is estimated to affect only 1% of Livewires across the globe, but nonetheless, an unexpected loss of power poses an obvious safety issue. In some cases, but not all, the indicator lamps for Traction Control, ABS, and/or the Failure Indicator Lamp (FIL) will light up before the Livewire shuts off.
As part of the recall, the customer has the option of having their Livewire picked up and/or returned to them at no cost. While at the dealer, Harley technicians will perform a software update to the OBC that addresses the unexpected shut-off issue. The dealer will also update the Instrument Module and the Electric Vehicle Powertrain. This update changes the functionality of the instrument module slightly, and as such, an addendum to the owner’s manual will be provided.
Interestingly, if a dealer has an affected model on its showroom floor, they will still be able to sell the bike but can’t deliver it until the recall has been completed – which, obviously, will be done immediately, before the customer receives the motorcycle, as the update is already available.