By (I am a Customer) on Jul 28, 2017
I recently purchased a 2007 Harley Davidson from your company. It was the Saturday before the large hail storm in our area. I believe the purchase date was 6/10/17. I was promised by my salesperson and I have it in writing that I would be given a second motorcycle key since there was only one and ... a owner's manual. I never received any responses once I drove away from the shop. I called the last week of June and the salesman again stated he was going to get me the 2nd key promised and told me he would send me a link to a web site that I could buy my own owner's manual. Now 7/29 and no reply's no keys. Nice way to treat a customer that purchased a $9000 used bike and gave you a great deal on my trade in.
I choose to finance with one of your credit unions. On June 30 I had not received any info so I called and let a message with your finance department. Then on July 6 , still no response from either the sale person or the finance department. I then drove back to you shop on Friday 7/7 and tried to talk with your finance department. I was never given a chance; all the gal at the main counter could do was take my name and email address and stated they would get back to me that day. On Monday 7/10 I was given the name of the credit union my loan was through. After several calls was notified my 1st payment was due on 7/12/17. I was forced to scramble and open an account with them so I could wire the money from my bank to them. My credit score is over 800 because of the way I mange my finances!! I plan on posting this story on every motorcycle site that will let me. Complete horrible customer service, customer relations and a lost customer for life along with a few biker buddies friend of my friend!!