Pro Powersports of Conroe

Rated #38 in Texas
13895 Hwy 105 W
Conroe, Texas
User Reviews
  • By  (I am a Customer) on Feb 24, 2014

    The service department at this place is horrible. I beleive the owner is the root of all problems. He/she refuses to communicate with customers. They are not interested in resovling problems. I sent several very pleasant emails requesting a reply or phone call and received nothing. Finaly the service ...

    The $12,000 Can-Am purchase went fine until delivery, when they gave us a broken unit. They took six weeks to get it fixed. 2 weeks later another part failed and and they took another week. The bike was leaking fluid when we got it back they assured us is was from spillage and it was ok to ride. It continued to leak until we took it back and made them to look at it again. They do not want to do warranty work because they always have 3 month for it but if your getting maintenance done, they'll get you right in. They had the bike for two months, left it outside the whole time, without performing repairs and they swapped parts from another bike. I picked it up, canceled my warranty and it took 2 months, 9 phone calls and one trip to the dealer to confront them in person before I received my warranty refund. I will never spend a dime with this place again.

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  • By  (I am a Customer) on Jan 23, 2014

    If I could give them 0 stars, I would. Absolute worst customer service I have ever experienced. Let's start with the jet ski we purchased at the beginning of summer 2013. They did a full vehicle inspection (we purchased it new) which included a new oil change. Within a month of having it, my husband ...

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  • By  (I am a Customer) on Sep 20, 2013

    After 2 months at ProPowersports of Conroe, I was finally able to pick up my 2009 Kawasaki Ninja last night. Aside from the fact that it took far too long for them to fix my bike, and apart from the fact that their service management is the world's worst about not returning phone calls and keeping ...

    Less than a month before I took the bike to them, I had replaced all the fairings with brand-new parts and new fasteners. There were no scratches or chips in any of these when I dropped the bike off, and now, there are multiple scratches and paint chipped off of just about every panel on the bike. In addition, at some point during the 2 months the bike was in their shop, it also picked up two new dents in the gas tank as well as a couple of new scratches. Several of the fasteners were also missing, including almost every fastener that holds the lower cowl piece to the side panels.

    I noticed before I even got home that the left turn signal did not work. Upon further examination, it was apparent that someone had "borrowed" the bulb out of the front blinker and didn't bother to replace it. Additionally, the instrument panel lights no longer work on the bike. The fitment of the body panels is nowhere near as "tight" as it was when I put them on back in June. To add insult to injury, the new stainless steel bolts that hold the side panels to the gas tank had been swapped for yellow-zinc coated screws that aren't even the same thread pattern!

    Also missing are my frame sliders that I installed brand new when I installed the new body panels. The mounting hardware is still there, but the pegs themselves are missing. I have left two voicemails to have someone call me about the pegs and have heard nothing.

    The bike runs great, but that is beside the point, since I paid them over $1300 so that it would run great. What I did not pay for was the theft of my parts, the use of substandard and incorrect parts nor the damage to my bike while it was in their shop.

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  • By  (I am a Customer) on Jun 19, 2013

    I purchased a Kawasaki Vulcan 900 from this dealership. The staff were terrific, and made this purchase special to me as a first time motorcycle owner. From sales to service, everyone made me feel like part of the family, and not only answered all of my questions, but offered their knowledge based ...

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