Irv Thomas Honda Suzuki
By (I am a Customer) on Sep 19, 2015
I bought a new ATV, it immediate over heated. Took it in and they just put it under warranty. Two later same thing but they said they waived the $99 charge out of how soon I had to come back, great I thought! Loaded up the ATV there at irv Thomas and took of to New Mexico with some friends. Pulled ... the ATV off the trailer and it over heated. So I took it back again, this time the warranty was elapsed, so they charged me $248.00. I refused to pay out of principal. I thought I could get help from the court .Well because they didn't give me a receipt for the waived $ 99 charge it I couldn't show the judge the track record of my ATV failure. So, no dice there!
Oh , I forgot to mention that I have been making regualar scheduled payments on this ATV the entire time it's been in their possession, the ATV has less than 8 hrs on it and I have only ridden it very little.
Now here we are in September 2015. I went up to pay him in person the $248 and was refused my payment. I was told irv would be back in 45 minutes and would give me a call but not before they service department reassured me that they would call and tell me if my ATV was even still on property. I never received that call, either of them. I called back the next day, same story, irv would call me back,no call. Well, I called back today and he wasn't there but they said he would call back. I asked about my ATV and weather or not it was still there or not and the lady not sure who replied " that they can't give out that type of information", hmm. Well irv called back finally and refused to talk, he wouldn't except payment of the $248, and said that I would be hearing from his lawyer Collins. I told him that I wasn't pursing a lawsuit that I just wanted to pay the $248.00 to which he replied you can talk to my lawyer.
If anybody reading this has any sound advice, I'm all ears.
By (I am a Customer) on Feb 10, 2013
as much as i try to support corpus christi companys i can see why all the gold wing owners rather go to sanantonio and get service there. irvs sales and tecks team could not locate a simple 12v 4p10amp nc relay for my foglights .these folk wanted me to pay for a relay. they could not asure ... me was the relay i needed,there for once it came in we would see if it worked, if not we could try agine. at this time i could not spend any more time here. i went down the road to cc cycle plaza haveing the relay in my hand there parts dept. told me they would have it by tuesday. MR Thomas, I KNOW RELAYS ARE NOT YOUR BUSINESS BUT SERVICE IS! PERHAPS YOU DONT KNOW HOW POOR YOUR SERVICE DEPT. IS YOU HAVE BEEN IN BUSINESS SO LONE I BET YOU DO.