Helena Cycle Center
By (I am a Customer) on Jan 30, 2017
The young women in the finance department had a complete meltdown, void of any rational or adult behavior when I disagreed with additional fees and charges that were not included in the verbal agreement with the sales manager. She took this very personally, so much so, that she argued with me. Upon ... her return from confirming the correct amount, she accosted me with blatant mockery and smug condescending remarks. By this time the sales manager was at the door and witnessed this temper tantrum. I turned to him in a plea for help by saying, "this girl is about to blow her top". She continued her rant even after I left her office. I can only describe what I heard as hyperventilating and talking to herself while I was standing in the showroom, next to the sales manager. I was then verbally assaulted once more by this unhinged girl in the showroom. NO ONE ever attempted to stop this nonsense! To my astonishment, one of the owners was standing at the front of the showroom with another gentleman, both of whom witnessed the caustic verbal beating inflicted upon me. Again, NO ONE intervened or halted this ugly scene. I can only describe this owner as an equally, out-of-touch, unprofessional bozo. He was quick to defend this disrespectful, loudmouthed, entitled, snot nosed brat. Mind you, I had just written a check for $7500, and this is how I am treated. I speculate that this girl is a relative or close personal relation of one of the multiple owners. No apology was given for the humiliation, victimization, and utter embarrassment that I endured. I implore you, save yourself from this place!!! Take your business elsewhere, where you, your dignity and your hard earned money are appreciated.
By (I am a Customer) on Oct 02, 2014
I know this dealer and they are very good dealership.
In response to the mother that wanted to purchase 3 atv's for her teens this dealership was correct in not selling them.
Adult ATV are dangerous and teenagers with all that power and no experience with a off road machine ... will get hurt.
This dealer was being responsible for not making a good sell on merchandise in order to protect young teens. In the recent past even the mention of teenagers and considering the purcahse of adult sized ATV got them booted out of the dealership.
By (I visited this Dealer) on Feb 15, 2013
Too bad I had to click on a star!!!! I was in and out of this place in about THREE minutes. Went in, cash in hand to purchase THREE ATV's. Asked for three ATVs that were a specific size for my kids and was given a "whatever" look (perhaps because I am female and/or a minority???). Was told he ... would not sell them to me because of my teens ages. Number one, I am the one purchasing the units, number two it is none of their business whom I allow to use the items I purchase and number three, BAD CUSTOMER SERVICE!!! I will definitely NOT EVER shop there or recommend this place. Better business practices are definitely NEEDED here!!!