Arai Addresses Loose Trim Piece Issue. Staff
by Staff
From Arai:

Extended Affected-Helmet Warranties To Make“All Arai Customers Satisfied”

(Bethlehem, PA) Arai Helmets has announced a voluntary program to repair those helmets that have experienced a loosening of the flexible trim strip around the helmet’s lower perimeter. (The loosening was traced to a limited number of helmets in a production run some time ago, and has since been corrected.)

Arai will also extend its standard five-year warranty by an additional two years to give all affected consumers time to respond and be covered. “We want to accommodate everybody and make all our customers happy,” said Brian M. Weston, Director of Operations. “Our first priority is to get the strips re-fastened and returned as quickly as possible, and to allow the extra warranty time for everyone to respond.”

As an added customers courtesy and to encourage the immediate return of the affected helmets, Arai is offering a limited “Pre-Paid Return” offer for all helmets returned on or before September 29, 2006. Arai has made special arrangements with “The UPS Stores®” to pack and ship helmets at no charge through 09/29/06. Helmets shipped on or after October 2, 2006 would revert to the normal warranty program procedures.

For full details, consumers should log onto http// to register helmets for repair and begin the process. This address is for Lower Trim Strip repairs only. All other warranty inquiries must use the normal warranty channels.

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