Surdyke Yamaha & Marina-Osage Beach
By (I am a Customer) on Aug 03, 2016
I am placing a review on here because the review section on Surdyke Yamaha's facebook page was deleted recently.
My experience with Surdykes was not good. I purchased an odes utv in august of 2015. I questioned the quality of the machine because i have never heard of the brand and ... after inspection, i found a large stamp on the side that states "made in china". The silver tongued sales manager, Zach verbally promised that if i bought the machine, he would return my money if i got it home, rode it, and didnt like it. I purchased the Odes and did just that. As soon as i unloaded it at my house, i noticed the 4x4 wasnt working. I took it back and they fixed it and asked me to give the machine another try. I then took it out again right after it was fixed. The machine overheated 30 minutes into the ride. I then limped it back to the trailer and went straight to Surdykes. Needless to say, Zach's promise was conveniently forgotten when i asked for my money back and i had to resort to trying to contact the owner, Greg to resolve the issue. After 2 weeks of continuously trying to get ahold of Greg to talk about the issue, he finally agreed to a meeting. In the meeting, Greg told me that my only option was to trade in the broken/brand new machine in on another product that they sold. I reluctantly agreed. I traded in my odes plus more cash for a Yamaha waverunner and trailer. They did not have the titles that day but was promised they would be in my mailbox within 5 days. After calling continuously, I got both titles over 90 days later resulting in late title penalties. There were also many mistakes made on the waverunner paperwork that i had to fight to get resolved. There were many other, what I would consider "half-truths" told to me throughout the sales process to persuade my buying decision. I would give Surdykes a 1 star rating if it had not been for Greg working to somewhat resolve the issue. Beware of odes machines and promises made by sales staff at Surdykes.