Rosenau Powersports

DO NOT GET RIPPED OFF HERE! I’m 22 and went in with my dad after they told me the price of a seadoo spark trix would be 11k out the door and we came the next morning to buy it, they all of a sudden slapped on 4600 extra dollars of bs fees (surcharge, freight, and 3 other charges I can’t remember) ... that they never said anything about. Then I called the first dealership I saw while I was in the store still and they said that hey would do 10.6k out the door no questions asked. Then our salesman got mad and said that’s not true and went to talk to his manager and ended up matching the 10.6k within 5 mins of talkin to his manager after he said thay those fees are completely out of there hands and could do nothing and every other place will have the same fees , which they didn’t. We ended up going to k and a cycle and they got us together and didn’t bullshit us around. I also called another two places on my way to the 2nd place in case k and w screwed us like rosenau tried to (which they didn’t that’s where we purchased) but ALL 3 stores said was it the rosenau when I told them what had jus happened, THEY ALL knew that this store scams people and have a reputation for SCAMMING ! They tried to take advantage of me being young and my dad being 70. Do not go to this store as soon as u do they will lul u in with a pleasant attitude and then the day u come in to finalize they will add a bunch of bs charges then get rude when u tell them somewhere else can do better. My family owns a small business so I never do this but I just can’t sit back morally and let anyone else go through the same bullshit they tried on me and my dad.

Sales people wont give you an out the door price. Make you sit through the whole sales write-up then hit you with the total an hour later. ATV went from $5800 as advertised to $8700 at finish. They seem almost amused at the deception. I would never recommend this dealer to anyone. Stay away. There ... are honest dealers out there!

Rim i purchased was wroung just found the rim they tried to over price just found it for 50 dollars and thats what the manager told me that before i paid it but when i went to parts whole diffrent story and the wheel is a standard black rim i called them donut rims.

I have had about 4 ... four incidents but i never brought it until this last visit to the manager he acted like he cared but you know those vibes stay away from that place something bad is going to happen to that place fucking with people money and the people who work there dont even relize that

Poor service!!!!

Advertized pricing is deceptive at best. Sales folks were nice but quite evasive when trying to get a total out the door price. Happy to take a deposit (and refund it) but very difficult to get total cost on the ATV. Bait and switch pricing appears to be their common business practice after reading ... other reviews. Will not ever do business with them. Do not under any circumstance think your deal is good until you see it in writing with all the add on costs and fees they use. Bad business practices for sure. Surprized they are still in business!

They always seem to be out of stock of good riding gear. They were just unorganized. The workers were very nice though.

I ordered for my 2001 GSX-R750 - a oil pan drain plug, clutch cable, brake pads, and 2 clutch housing screws. It took over 2 weeks to get my parts and when I was told that they were in when I went in to pick them up I was told that my order wasn't in. That was bad enough but then I did finally get ... my parts the oil pan drain plug wasn't the correct plug and they only ordered 1 of the housing screws. When I told the parts counter associate that I was given the wrong drain plug he told me it was the correct part but the plug he gave me was the oil filler plug which is black plastic and not metal like the oil pan drain plug. By this time I had lost all confidense that he was knowledgable about motorcycle parts and I declined to re-order any parts. I will take my business elsewhere.