By (I am a Customer) on Apr 22, 2017
The service department is horrible. I have a rzr 1000 that I accidentally got water and sand in the engine due to intake hose falling down, and tires throwing water and sand into it. Insurance provided me a brand new engine and Polaris west forgot to clean the intake hose from breather ... to engine and crankcase breather hose, in which all the sand that was left in the hoses got sucked up into new engine, (new engine will be crap)!!! The service manager and tech claimed they cleaned them, after arguing till I was about to commit a crime the tech ADMITTED he did NOT clean them. The service managers needs some serious schooling on how an engine works, the oil filter will NOT catch sand unless it makes it past 2 rings and an oil ring then it's too far gone! TAKE YOUR MACHINE ELSEWHERE TO GET REPAIRED, Polaris West should be ashamed of themselves!!!!!!