Performance Yamaha

Please Read This Whole Story and you will rethink going here for anything.

I went to Performance Powersports in Seneca to get my bike fixed. This was the worst experience ever. Literally my worst customer service story that I have. I brought the bike and told them what I thought was ... wrong with it. I said I think the carb is junked up or the jets are dirty and/or the spark plugs need to be changed. They said that they were still going to run the diagnostic and charge me for it. Most everybody does so I was okay with this. Sure enough they said that the carbs needed to be rebuilt and the spark plugs needed to be changed. Whether they needed to rebuild the carbs or not I don't know. I think that they were just dirty but I trusted them. SO I talk to the guy working the desk and he has $1,000 worth of repair that he wants to do. (The bike is only worth 2500 at most.) The two things that I mentioned before a oil change and the intake boot. I wasnt going to fix all this and I just wanted it running and I was thinking about selling it anyway so I just wanted to make sure I wasnt getting talked down on a selling price for having it not running. I would let people know what was wrong with it. So he said I can get you a running bike for $500. I said ok do it. Come back weeks later to pick it up. I get dropped of, pay for it and the bike wont start. I sit there for literaly hours, miss class, and they come out and tell my that the ignition coil shorted out since it had been there and it was going to cost me $260 to fix it. I said no way give me my bike back now. First of all they obviously didnt do the diagnostic that I paid for and it happened while it was here. If you broke it, or it breaks in your care, you fix it or at least dont charge me out the butt for it. Then when I go the bike back they didnt even put it all back together and the speedometer and center display wasnt even attached. They handed that too me along with a fraction of the screws that I needed to have to put it back on. And I had to get it towed to another bike shop that said nothing was wrong with the ingnition coil!!!!

Very smart people up there ! They always call me by my first name and are eager to help me whenever I come into the store. I can always get a service appointment and turn around time is excellent. I trust everyone up there and recommend them for sales , parts and service!