Coleman Powersports

Rated #27 in Virginia
14105 Telegraph Rd
Woodbridge, Virginia
Phone: 703-497-1500
User Reviews
  • By  (I am a Customer) on Apr 11, 2018

    I am completely dissatisfied with my service experience. I dropped off my bike a 2016 Ducati XDiavel S 30March after speaking with Greg and service reps about what I need to have performed. In my case it was 1 recall and a warranty item. While Greg was very helpful and knowledgeable I had an expectation ...

    While I appreciate Greg's apology this is a business and I expect it to perform as one. Expectations were set and now with the weather finally turning I am left with a wasted two weeks. Adding insult to injury I received another call back stating if I left the bike with Coleman's in Woodbridge longer it can be ready possibly by Saturday. How can I trust Coleman's service as a consumer that your business will meet the terms that were offered when they failed to meet the initial agreement?

    I am glad I didn't commit to bringing our other bikes in for additional recall work as was suggested by Greg. I made the mistake of trusting this business to conform to the agreement they provided me.

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  • By  (I am a Customer) on Jan 16, 2016

    I just bought a '12 Honda CB1000R from these guys. If I really was unsure about the purchase of this particular bike, I would not have done it. The Sales Manager is a complete SOB. He reneged on the agreed upon price because I had to retrieve the the bike from 400 miles away and couldn't do it immediately. ...

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  • By  (I am a Customer) on Oct 14, 2015

    Actually , I am an owner of a repair shop in Arkansas . We work on ANYTHING and we do not always know about a problem when it comes in - but we are completely knowledgable about the issue before it leaves our shop. THIS time we needed help with the required knowledge and happened to call Coleman ...

    THIS is the sort of folks we need in this industry .

    I did not rate "pricing and value or Showroom" because I have no knowledge on those points .

    I would expect their repair work to be SPOT ON -- as a result I would expect these guys to be too busy to ALWAYS have time to "flatter" the customers .

    The end result is whats important anyway , and these guys know their product !!

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  • By  (I visited this Dealer) on Oct 01, 2013

    I have been there a few times and other than the lay out and products they carry the place is frustrating every time I have gone there. Customer service is never an option there, they are doing you a favor by letting you walk in the door. Take it or leave it attitude.

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  • By  (I am a Customer) on Sep 23, 2013

    I was looking for a tool to remove the cylinder on my polaris jet ski, and they had no knowledge or understanding of the jet ski.

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