Problem with 2007 Bike

[seruzawa]

Originally Posted by sarnali2

well good deal then, it's always best to try to resolve the problem first in a reasonable manner before you go throwing rocks through the windows.....

Must've been assembled by union labor. (ducking)

[The_AirHawk]

Originally Posted by wmg1299

Just spoke witht he service dept. Apparently, there were no pinch bolts on the bottom of either fork. The right side just worked itself free first. They were very apologetic and professional and are looking into how this could've gotten through the pre-sale inspection.

Happens that way sometimes. So long as you're happy with the final result (i.e. they make it right, and appease you however else you feel is fair), and nobody got hurt (thankfully!), chalk it up to "one more thing".

I'll bet there won't be another bike leave their shop without the bolts being checked, you can be sure.

While I don't think they "Owe you the Store", I DO believe they owe you at least a free oil change or something similar for your trouble. In the interest of "Customer Relations". Were it my shop, you'd have two or three of 'em.