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Old 02-05-2007, 08:10 AM   #31
Fenton
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Default Re: Study Shows H-D Dealers Rank #1 in Customer Satisfaction.

Funny thing is, I get no service at the local HD store. Of course the stich doesn't help.
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Old 02-05-2007, 08:11 AM   #32
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Default Re: Study Shows H-D Dealers Rank #1 in Customer Satisfaction.

Nuh-AH!
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Old 02-05-2007, 08:22 AM   #33
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Default Re: Study Shows H-D Dealers Rank #1 in Customer Satisfaction.

Thats not your mom, thats a broom with a wig!
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Old 02-05-2007, 08:24 AM   #34
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Default Re: Study Shows H-D Dealers Rank #1 in Customer Satisfaction.

Actually. now that I think about it, I've had this experience, too. No one ever talks to me in any of the three HDs I've been in, but the Honda-Suzuki guys will.
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Old 02-05-2007, 08:28 AM   #35
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Default Re: Study Shows H-D Dealers Rank #1 in Customer Satisfaction.

I thought that a broom with a wig was called a Hillary!
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Old 02-05-2007, 08:34 AM   #36
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Default Re: Study Shows H-D Dealers Rank #1 in Customer Satisfaction.

I find the opposite, when I go in the local Suzuki-Honda-etc. shop I'm usually about 25 years older than most people there and get left alone, in the HD or BMW shops I'm right smack in the middle of the target demographic and I have "sales professionals" standing in line to help me.



A Hi-Viz 'stitch in a BMW shop is the best calling card you can carry LOL
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Old 02-05-2007, 08:41 AM   #37
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Default Re: Study Shows H-D Dealers Rank #1 in Customer Satisfaction.

You show up at a Harley dealer wearing a 'stich they think you're there to clean the toilets.
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Old 02-05-2007, 08:52 AM   #38
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Default Re: Study Shows H-D Dealers Rank #1 in Customer Satisfaction.

When your products are this overpriced you can afford to buy large jars of vaseline for the customers to apply each time they come through your doors!
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Old 02-05-2007, 09:02 AM   #39
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Default Re: Study Shows H-D Dealers Rank #1 in Customer Satisfaction.

He's just yankin your crank.
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Old 02-05-2007, 09:26 AM   #40
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Default Survey is consistent with local Seattle area survey

Well I checked my favorite local Seattle site for their dealer survey and it echoes the results of this one. Harley, BMW and Ducati dealers score well. Big 4 metric dealers score poorer.


"Overall averages were lower than in years past and low scores were more prevalent, especially on big box metric stores. In 2004, the average score on a scale of 1-100 was 70, this year it was 65. WeÂ’d never expect to see a lot of 100 scores, or even 90s but what this trend is showing is a decline in overall customer satisfaction."Read More [b]


[i]kpaul says Black Thunder (Buell Firebolt) is calling him 'Ride me kpaul" "Ride me" says Black Thunder
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