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Old 07-17-2006, 09:08 AM   #1
DC_Dave
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Default Re: Arai Addresses Loose Trim Piece Issue.

Kewl. When the air-dam on my Signet GT fell off, I just stuffed it in the pocket of my aerostich. Now I know what to do with it. Guess I'll be wearing my special occasion helmet until I get my old one back!



I have to say, it never occured to me that this was a product defect-- just that I had grabbed the helmet wrong at some point.



Thanks, Arai!
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Old 07-17-2006, 03:03 PM   #2
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Default Re: Arai Addresses Loose Trim Piece Issue.

WOW. $500+ for parts that fall off. WOW, they even want to fix it...isn't that just good business? Sounds like another company that starts with H (not Honda).
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Old 07-17-2006, 03:08 PM   #3
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Default Re: Arai Addresses Loose Trim Piece Issue.

Hasegawa?
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Old 07-17-2006, 03:45 PM   #4
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Default Re: Arai Addresses Loose Trim Piece Issue.

How about $500 for the finest helmets you can buy? It's a shame there was a problem with one production cycle of one helmet model. However, their response is outstanding.
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Old 07-18-2006, 02:19 PM   #5
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Default Re: Arai Addresses Loose Trim Piece Issue.

My air dam fell off too! But that isn't what they are fixing, I don' t think. The rubber trim piece that goes along the front bottom edge, which also fell off on my Signet GT, is what I believe they are offering to fix. I want to send in the air dam too, but it would probably not only NOT get fixed, but would also be lost.
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Old 07-18-2006, 04:09 PM   #6
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Default Re: Arai Addresses Loose Trim Piece Issue.

Who else even offers a 5 year warranty... ?
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Old 07-18-2006, 04:53 PM   #7
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Default Re: Arai Addresses Loose Trim Piece Issue.

I'd bet they'll replace the "air dam" as well, if you put a note in with the helmet. The trim piece, as you call it, holds the air dam in after all.



I've worked with the company at the race track, and they have plenty of helmet parts to do repairs.



I'd be surprised if they didn't give you a new one.
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Old 07-18-2006, 11:02 PM   #8
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Default Re: Arai Addresses Loose Trim Piece Issue.

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Old 07-18-2006, 11:04 PM   #9
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Default Re: Arai Addresses Loose Trim Piece Issue.

Yeah, I also thought that I just grabbed the helmet wrong and I had ripped the trim piece myself... I've dealt with Arai's customer service and gotten nothing but first class service. I will continue to get my helmets from them... 8 helmets so far since 1986
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Old 07-19-2006, 12:29 PM   #10
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Default Re: Arai Addresses Loose Trim Piece Issue.

Well then, thank you for the advice and I will try it. Although I thought they were pretty clear in this that they will only fix the trim piece, and all other problems have go through normal warranty procedures.



Maybe I've just grown cynical from living in corruption county for too long!
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