United Cycle

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User Rating based on 2 Review(s)
8 in West Virginia
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3797 Robert C Byrd Drive
Beckley, West Virginia
25801
We Carry: Kawasaki | Suzuki |

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United Cycle Reviews Write A Review

Steve L (I am a Customer)
Helpful? 2  0
Jul. 16, 2013
This place will rip you off.
My bike broke down near the New River 6/2013, and I had it towed to United Cycle in Beckley, WV.
After speaking with the service manager, James Selleck, I told him to give it a look and let me know what the repairs would be. I was thinking a bad fuel pump. The next time I spoke with him, he tried to tell me that my starter was bad. I got a bad feeling about it, and told him to button it up and I would pick it up later that week, and just charge me for a diagnosis. I had a friend pick it up for me (work kept me busy)...and I was a little shocked when I saw the repair order. It stated that the starter clutch wsa damaged along with the Idler gear and must be replaced. I was also charged 35 for an oil change, for a total of $115.
I had the bike delivered to my trusted mechanic who showed me the evidence of what they did, and didn't do.
They did NOT change the oil....it was many miles black. They did NOT inspect the starter clutch....the cover had never been pulled, and they broke one of my switches.
They flat out ripped me off, because I lived out of town I suspect.
James Selleck will speak to you like he's the nicest guy, and concerned about the issue.....but the truth is ...I got took for $115....and my bike returned with more damage done to it than before they touched it.
Avoid this place.
Jeff (I visited this Dealer)
Helpful? 2  0
May. 18, 2013
Avoid this place like the plague! I contacted this dealership on the morning of 5/18/13 and spoke to Randy Brooks about a 2013 Kawasaki Teryx 750. After confirming that he had one in-stock, we agreed upon a price and I told him that I lived a long ways away from them and that I didn't want to waste a trip there without having everything ironed out. After an hour and a half of driving all the way to Beckley, Mr. Brooks informs me that he "misunderstood" me and that he quoted me a price on the 2013 Brute Force and that the Teryx was going to be $1200 more than what he quoted me on the phone. They would not honor the quote they gave me originally, so I bought one at another dealership that bent over backwards to help me out and even gave me a winch installed. Buyer beware! This dealership is shady. Take your business elsewhere because they don't deserve your hard-earned money. Read the other reviews on the web about this place, I wish I had before I wasted the gas and time.