Sheldon's Harley-Davidson Buell

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User Rating based on 14 Review(s)
5 in Massachusetts
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Overall Satisfaction
914 Southbridge St
Auburn, Massachusetts
We Carry: Buell | Harley-Davidson |

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Sheldon's Harley-Davidson Buell Reviews Write A Review

Donna D (I am a Customer)
Helpful? 0  0
Sep. 11, 2017
Provides the best value for the work performed in my motorcycle. Very satisfied with their services and for that, I will surely recommend them to my friends!
Sandra W (I am a Customer)
Helpful? 0  0
Aug. 31, 2017
The service team was super accommodating (as always) and made sure they communicated with me thru the maintenance service and a leak. I called ahead for my service and a repair. The staff made sure they had the parts on hand and made very specific notes in the system. My bike was also picked up after the service/repair by an independent bike hauler to be shipped to Daytona, Florida. The team made sure my bike was ready to go on time and ensured me that she would be on the hauler (I currently live in Albany, NY). I received a phone call when the hauler showed up and they made sure I knew that she would be loaded up shortly.
Dan C. (I am a Customer)
Helpful? 0  0
Aug. 22, 2017
My motorcycle was done completed the way and when I wanted with the exception of parts that Harley Davidson could not supply.
Andrew R (I am a Customer)
Helpful? 0  0
Aug. 07, 2017
The commitment the employees have to insure a bike is properly maintained.
Justin C (I am a Customer)
Helpful? 0  0
Aug. 06, 2017
Great customer service skills and knowledge.
Rich H (I am a Customer)
Helpful? 0  0
Jul. 30, 2017
Great service dept. Quick to get my bike done
juriss8357 (I am a Customer)
Helpful? 0  0
Jul. 26, 2017
Sheldon's has my business! Purchased my motorcycle there, Closest to where I live, Provides the best value for the work performed, Performs the highest quality work, Recommended by my family and friends, Has convenient service hours.
Thomas H. (I am a Customer)
Helpful? 0  0
Jul. 20, 2017
I think Sheldon Harley Davidson is one of your best dealerships in this area. I have been to a few and felt the most welcome and had the most help. I personally also think Harley Davidson company should give Sam my sales rep an award for being a great sales person.
Mike D. (I am a Customer)
Helpful? 0  0
Jul. 18, 2017
Freddy and Mike were awesome kept me up to date on everything and answered all my questions perfect.
Joe S (I am a Customer)
Helpful? 0  0
Jul. 09, 2017
The staff at Sheldons were so awesome. Samantha my sales girl was the best. Decker the general manager and Steve were just as great. They stayed way past closing to make sure I got the deal I wanted and then some. Couldn't be anymore happier with the crew at Sheldons
Ryan S (I am a Customer)
Helpful? 0  0
Jul. 03, 2017
Just a awesome group of people bend over backwards to get you going. Bike is for my son graduation and the focks at Sheldon's are putting together a display with blones and a banner for the reveal when we go to present bike to my son.
Kyle F (I am a Customer)
Helpful? 0  0
Jun. 29, 2017
Bike is an amazing ride. My salesperson helped me get a nice comfortable bike. Needless to say I am very happy with my bike.
Roger H. (I am a Customer)
Helpful? 0  0
Jun. 27, 2017
I have never been so happy with the staff the new manager is super makes you feel at home every time you stop by.
Anthony Kent (I am a Customer)
Helpful? 0  0
Sep. 29, 2015
This has been the worst experience ever!!! My bike has been there for two months and I can't even get a simple call back or a status update from one person without having to get vulgar and lose my shit on the phone for them to finally listen. Not a single person at this dealership is well guided nor do they really seem to give a shit about anything to do with customer service or the customer experience. I've now been CALLING AND EMAILING every other day being told that my bikes going to be ready and then every time I call it's not. The service manager Lou said he was taking over my "file" -the one they can never find, yet even he doesn't get back to me. This has been the worst experience trying to get my bike repaired. I knew it would be lengthy but never imagined this. I wouldn't even have wished this on my worst enemy. SHELDONS IS NOT THE PLACE TO GO!!! BEWARE