Sandpoint Marine & Motorsports

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User Rating based on 2 Review(s)
16 in Idaho
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195 Triangle Dr
Ponderay, Idaho
83852

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Sandpoint Marine & Motorsports Reviews Write A Review

Brian (I am a Customer)
Helpful? 0  0
Jan. 29, 2015
I'm appending my previous review regarding poor service. I went in to pick up my machine and spoke with the head of their service department, who provided pretty good verification that my warranty part was delayed outside of their control. He also apologized for the demeanor of his service tech. People shouldn't have to say they're sorry for other's actions, but I appreciated it and it goes a long way. So, I don't mind going back in the future, however I will ask to deal directly with him.
Brian (I am a Customer)
Helpful? 0  0
Jan. 27, 2015
This place is the worst. While I appreciated the deal I got on a demo model, their service department was incredibly rude to my wife when I sent her in with the machine to have our winch installed. Apparently they didn't like the brand. The Yamaha shop up the road had it figured out, with a smile, and the job done within the week without giving us any hassle.

They have now had my UTV for almost a month waiting on a replacement bumper because some bolts had come loose and caused it to sheer off while plowing. The warranty part is "on a semi truck somewhere" according to their service guy. Slowest truck driver ever, apparently. Or at least that's his story. I find it hard to believe that they can't pull a bumper off another machine for now in order to take care of their customer. I worked for a firearms store during the last 'gun panic', and we were bending over backwards to either get product to people or figure out where orders were.

Go elsewhere. The service here is TERRIBLE.