Northeast Motorsports

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User Rating based on 5 Review(s)
5 in Maine
Overall
Product Knowledge
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Showroom
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Overall Satisfaction
451 Carl Broggi Hwy
Lebanon, Maine
04027
We Carry: Kawasaki |

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Northeast Motorsports Reviews Write A Review

Rob (I am an Employee of this Dealer)
Helpful? 1  1
Aug. 07, 2014
We were 100% up front with you regarding this unit as we are with all units that we sell. You did buy a used RZR from us that we took in trade and we did run through service (we replaced tires as needed, 15 point inspection - brakes, fluids etc) and the machine started and ran fine. We (or anyone for that matter) could not have predicted that the starter would act up or we would have simply fixed it. I took the original call and you told me - you were 3 hours north of our dealership, the starter was not working correctly but you could start the unit, you specifically told me that you were not stranded. We are obviously not a Polaris dealer as we do not have a POLARIS SIGN nor do we have new Polaris inventory in our showroom. We did tell you to bring the machine down and we would look at it as soon as possible but we had several scheduled appointments for customers that we needed to take care of. We can only do what we can do each day but we would have been more than happy to diagnose and fix your machine as we told you. The owner of the machine (your Dad) seemed fine with the last conversation we had regarding this situation.
Additionally, we did not appreciate your very unprofessional approach and false accusations regarding this situation therefore we are in agreement that you will never be "treated" at our dealership again, "you are not welcome here". This said, we are more than happy to accommodate the "owner" of this unit (your father).



Cory (I am a Customer)
Helpful? 2  1
Aug. 06, 2014
Not upfront about used inventory sales. We bought an almost 9k machine that broke down the first trip out. We were told at purchase it had "gone" through the shop because it had new tires. When we called we were told they were not a dealer for the brand we bought from them. They then proceeded to tell us that they would look at it in the order it came to the shop with no regard that we just bought it less than one day ago and it essentially was not safe to take out. The owner argued that it was strict policy that all customers were treated the same. This is one customer they will never "treat" again. Her argument furthered that we bought a consignment machine so essentially we were on our own. It was not advertised that way and not disclosed when we paid asking price in full. If I had wanted to buy a machine from a private seller I would not have called a dealer.
Mark Kervick (I am a Customer)
Helpful? 1  0
Dec. 01, 2012
I am a repeating customer for NE Motorsports because their service department continues to execute repairs at the highest levels. They offer open and honest dialogue about repairs needed. I have never been over charged for services rendered. NE motorsports stands behind their service and guareentees all service 100%.
Robert (I am a Customer)
Helpful? 1  0
Nov. 11, 2012
Customer service here is the best I've seen. Northeast Motorsports treats people like people and they are very easy to deal with.
Robert (I am a Customer)
Helpful? 1  0
Nov. 11, 2012
Customer service here is the best I've seen. Northeast Motorsports treats people like people and they are very easy to deal with.