Motoprimo - Lakeville

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9 in Minnesota
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16640 Kenrick Ave
Lakeville, Minnesota
55044
We Carry: Ducati | E-TON | Honda | KTM | KYMCO | Schwinn | Triumph | Yamaha |

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Motoprimo - Lakeville Reviews Write A Review

Bryan Walsh (I am a Customer)
Helpful? 0  0
Jul. 30, 2013
Motoprimo (Lakeville)
Just returned from a disappointing trip to Motoprimo. I bought two new Ducati Monsters from Motoprimo. When it came time for 7500 mile service I called two weeks in advance to make an appointment at 9 A.M. when the service department opened. So I wouldnt have to battle morning traffic I drove down the night before and stayed in a hotel, got there before the service department opened and checked the bikes in on time. Left Motoprimo looking for something to fill my time.
Called in at 2. P.M. to get an E.T.A. and was told the bikes were'nt even on lift yet and was told there was no way they were going to get done today, i explained my efforts to get the bikes there, how they had dropped the ball and told them I would pick my bikes up. Two minutes later I received a call from the service manager Rob Goeman, he was no help either. I called back and left a message for the general manager, Jim Manslin. Jim called me back and said he was mad as hell with his service guys and service manager and they would get a chewing out but other than a sympathetic ear, he was no help.
So after planning two weeks in advance, two nights in hotels, two tanks of gas driving to and from Duluth and countless wasted hours I still have the same dilemma, I need to service my Ducatis.