K & W Cycle

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User Rating based on 12 Review(s)
17 in Michigan
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4090 Auburn Road
Utica, Michigan
48317
We Carry: Aprilia | KYMCO | Kawasaki | Suzuki | Victory | Yamaha |

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K & W Cycle Reviews Write A Review

Bryan (I am a Customer)
Helpful? 0  0
Jul. 24, 2015
On June 16, 2014 I dropped off two 4 wheelers at K&W Cycle for service repair. I own one of the 4 wheelers and my brother owns the other one. I was told by K&W Cycle that both of the 4 wheelers needed new master cylinders and front brake pads. I agreed and told K&W Cycle to fix them. A couple of days later I received a call that my 4 wheeler needed a new battery and a new drive belt. I agreed to have K&W Cycle complete the repairs.
I received a call a couple of weeks later on July 16th and both of the 4 wheelers were complete, and ready to be picked up. I called K&W Cycle and spoke with Charlie, I paid the bill of $1,346.95 over the phone asking several times, “Are both 4 wheelers are all set, and in working condition?” Charlie replied “yes, you are all set!” After paying the bill I asked my friend when we could use his truck to pick them up, he said he could pick them up a few days later on Saturday July 19th. On Saturday July 19th K&W Cycle loaded the 4 wheelers into my friends truck with a hi-lo, and my friend asked the K&W Cycle employee “Do they both start?” The K&W Cycle employee replied “Yes”
We are now back at my house. When we started to unload the 4 wheelers off of the pickup truck and into my garage, I noticed several plastic bags of parts, screws, and bolts. My friend and I thought they were the old parts that K&W Cycle replaced. We first tried to start my brothers 4 wheeler, and it started. We put it in the garage, excited that we could ride again. I then tried to start my 4 wheeler, I pulled on the pull start about 20 times and was very upset that mine would not start. I took a closer look and noticed that my brand new battery that I paid for was not on my 4 wheeler. I then noticed that my fender, which was supposed to be held together by 5 bolts, was flapping in the wind and the bolts were in one of the bags. I started investigating the different bags of parts. In one of the bags was my starter relay, some bolts for my fender, and some longer bolts in which I had no idea where they came from. We called K&W Cycle and asked them about the battery and they said they forgot to put it back on the 4 wheeler, and it was still on the charger. I drove back to K&W Cycle and picked up the battery and told them that I was very disappointed with the service that I paid $1,346.95 for. When I returned home I installed the starter relay, and the battery K&W Cycle forgot to install.
I now had power and my 4 wheeler should start. I pulled on the pull cord at least 30 times and the 4 wheeler would not start. How could K&W Cycle start my 4 wheeler? I honestly don’t believe they ever tried. I took off the spark plug and cleaned it. After installing the spark plug, my 4 wheeler started on the first pull. I was now happy and in my mind forgave K&W Cycle for their mistakes.
When I tried to put my 4 wheeler in gear, nothing happened. The 4 wheeler would not go into reverse or forward gear. I then noticed that the plastic cover over the transmission was being held on by one bolt, there are 6 bolts that need to be installed. I remember a bag of longer bolts, these were the bolts for the transmission cover that K&W Cycle never put back on. At this point I called my friend who helped me pick up the 4 wheelers and told him that mine would not go into gear. He went outside and looked in the back of the truck and found the belt drive in his truck bed. Basically K&W Cycle took my 4 wheeler apart, told me that I needed a new battery and a new belt drive, charged me for the repair, and then threw all of the parts into the bed of a truck. K&W Cycle never fixed my 4 wheeler, and that is why I am filing a dispute of the charges. I am 38 years old and I have never filed a dispute, but this is robbery.
After a couple of days speaking with K&W Cycle, I decided to give them another chance to fix my 4 wheeler. I called my friend to see when I could borrow his truck to drop my 4 wheeler off. He was not available until a week later, so I called K&W Cycle and asked them if they could send someone to my house to fix my 4 wheeler. K&W said they do not have mobile repair. I talked to the service manager Dave, and asked him if he could send someone to my house to pick up my 4 wheeler. He said that there is a charge of $80.00 to pick up my 4 wheeler. I thought this was absurd to ask me for more money considering I already paid them $1346.95. I scheduled K&W Cycle to pick up my 4 wheeler on July22nd for $80.00, and went to sleep frustrated and feeling like K&W Cycle was taking advantage of me. When I woke up the next morning, the day that K&W Cycle was scheduled to pick up my 4 wheeler, I called K&W Cycle and canceled the pick-up of my 4 wheeler and told them I will complete the repairs and/or bring my 4 wheeler to someone other than K&W Cycle. I told the service manager Dave, to have someone form K&W Cycle call me back so I can have my account credited, K&W Cycle has not contacted me or credited my account.
On July 26th, 2014 I went to my friend’s house to pick up the drive belt from the back of his pickup truck. I went home and reinstalled the drive belt that K&W Cycle took off and told me needed to be replaced. After I had my 4 wheeler put back together, I started it and drove it up and down the street. My 4 wheeler worked perfect with the old drive belt that I was told needed to be replaced by K&W Cycle. I have 2 bolts missing from the transmission cover, and one bolt missing from reinstalling my fender. The parts that are missing are still at K&W Cycle. When I dropped off my 4 wheeler for service at K&W Cycle all of the screws and bolts were installed on my 4 wheeler.
I cannot trust any of the repairs completed by K&W Cycle. Before I bring my 4 wheelers back up north to ride, I will bring them both in for service to another company other than K&W Cycle. I do not feel safe knowing the quality of service that K&W Cycle has demonstrated. I would never send anyone to K&W Cycle for service on their vehicles, I feel that they lied to me many times, and they refused to contact me to resolve the problem.
steve (I am a Customer)
Helpful? 0  0
Oct. 25, 2014
My 2010 Victory Hammer was involved in a collision requiring MAJOR repairs. After dealing with Harley dealerships for years, I was more than a bit worried. The service Manager, Charlie, re-assured me every step of the way. My bike was finished faster than I expected, all parts were quickly ordered, and Charlie even went so far as to send me pictures of the bike during the repair process. That attention to customer service is rarely seen these days. Couldn't be happier with the work.
Steve (I am a Customer)
Helpful? 0  0
Oct. 25, 2014
My 2010 Victory Hammer was involved in a collision requiring MAJOR repairs. After dealing with Harley dealerships for years, I was more than a bit worried. The service Manager, Charlie, re-assured me every step of the way. My bike was finished faster than I expected, all parts were quickly ordered, and Charlie even went so far as to send me pictures of the bike during the repair process. That attention to customer service is rarely seen these days. Couldn't be happier with the work.
Steve (I am a Customer)
Helpful? 0  0
Oct. 25, 2014
My 2010 Victory Hammer was involved in a collision requiring MAJOR repairs. After dealing with Harley dealerships for years, I was more than a bit worried. The service Manager, Charlie, re-assured me every step of the way. My bike was finished faster than I expected, all parts were quickly ordered, and Charlie even went so far as to send me pictures of the bike during the repair process. That attention to customer service is rarely seen these days. Couldn't be happier with the work.
Tammy L (I am a Customer)
Helpful? 1  0
May. 08, 2014
NIce Store. Nice people. Very Happy with my purchase!!
Craig William (I am a Customer)
Helpful? 4  0
Apr. 03, 2014
Just bought a Can-Am Maverick from Robbie. Great guy and gave me the best price around! I called several other dealers and no one could come close to his price! No pressure either.
Craig William (I am a Customer)
Helpful? 4  0
Apr. 03, 2014
Just bought a Can-Am Maverick from Robbie. Great guy and gave me the best price around! I called several other dealers and no one could come close to his price! No pressure either.
CRAIG W. (I am a Customer)
Helpful? 4  0
Apr. 03, 2014
Just bought a Can-Am Maverick from Robbie. Great guy and gave me the best price around! I called several other dealers and no one could come close to his price! No pressure either.
Aaron Yilmaz (I am a Customer)
Helpful? 4  5
Nov. 19, 2013
Robbie DeMeulenaere the manager of K&W Cycle is a con-man. I bought a motorcycle for $5600, and they used high-pressure sales tactics to sell me a "tire and theft protection plan" that I didn't want for $600. They said I could cancel them and get a refund at any time, but when I tried they refused! They are predatory, unscrupulous con-artists.

Furthermore, I had mechanical issues IMMEDIATELY after buying my motorcycle brand new with a warranty, but they REFUSED to fix my motorcycle after it broke only a month after purchase (while still under warranty)! They literally told me to go fix it myself! They also never told me that they opened a credit-card in my name and put the full purchase price of the motorcycle on it! The card had a limit of $5000, so I was immediately $1200 over!

Robbie DeMeulenaere is the most unethical, immoral, dishonest, lying salesman I have ever dealt with. K&W Cycle takes advantage of people, and has no regard for honesty or integrity. K&W Cycle took advantage of my ignorance and robbed me blind.
JOE (I am a Customer)
Helpful? 5  3
Sep. 25, 2013
THEY SAY IF A DEAL LOOKS TO GOOD TO BE TRUE. WEEL THEN. I WAS A LITTLE WORRIED ABOUT BUYING MY CAN AM SPYDER ESP. BUYING OUT OS STATE AND UNSEEN. WELL AFTER TALKING TO ROBBIE A FEW TIMES. I BOUGHT THE SPYDER. STILL CONSERNED ABOUT EVERYTHING. BEING IN PA. I HAD SOMEONE HAUL THE SPYDER BACK TO ME IN PA. THE GUY THAT PICKED UP THE SPYDER SAID THE PEOPLE AT K&W CYCLE WERE VERY NICE AND HELPFULL. ROBBIE HAD HAD ALL THE SERVICE AND RECALLS TAKEN CARE OF. WELL AFTER GETTING THE SPYDER IT WAS EVERYTHING I COULD HOPE FOR AND BETER. JUST HAD ONE ISSUE AND THAT WAS MY MISUNDERSTANDING. BUT TALKING TO ROBBIE. HE EXPLAINED IT TO ME AND BAD NO TROUBLE GETTING PA PAPER WORK DONE. SO WHAT I AM SAYING THE TEAL AT K&W CYCLE AND ESP. ROBBIE. NOT ONLY MADE THIS A GREAT EXPERANCE AND GREAT PRICE. THANKS TO ROBBIE AND K&W CYCLE AGAIN. WOULD DO THIS AGAIN.
P.S NO K&W CYCLE HAT TO WEAR . JUST KIDDING
THANKS ROBBIE
K&W should be K$W (I am a Customer)
Helpful? 4  4
Jul. 09, 2013
Poor service performed on my machine. Carb cleaned and 30 something miles later started leaking gas from the carb overflow. Manager blamed it on poor gas (ethanol content)
and the tip of the pin (that only a month prior and 30 something miles ago passed now is bad because of ethanol in gasoline.
Do not take your equipment to these crooks. I have an invoice and they said they only have a 30 day warranty on fuel service.
Will not be back and will make sure to tell anyone and everyone I see on the trails this year about how poorly the service and management is.
Bad decision not standing by your work and instead blaming it on gas.
ted (I am a Customer)
Helpful? 3  3
Jul. 27, 2012
k&w cycle is one of the best cycle dealers in the metro detorit area i have been a loyal customer for about a year and a half. i never had a problem bought lots of fair priced parts in the last year half and they have taken care of me. There scrvice department can be slow and cost a little bit more then outhers but the qualty of work done is worth the wait and money. After having a problem with a atv i bought from another dealer having to take it back sevral time and still could not fix the problem i was having. One trip to the boys at K&w cycle and it was fixed. usaly i dont write reviews unless im pissed off or been boned hard but theas boy have have fix me up right