J & J Motors

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User Rating based on 4 Review(s)
20 in Ohio
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11893 Lincoln Way West
Massillon, Ohio
44647
We Carry: Honda | Kawasaki | Suzuki | Yamaha |

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J & J Motors Reviews Write A Review

Rob (I am a Customer)
Helpful? 0  0
Apr. 11, 2016
PUBLIC BEWARE!!! DO NOT PURCHASE FROM THIS DEALER, THE MERCHANDISE THEY SELL IS QUESTIONABLE AND THEIR COMMITMENT TO CUSTOMER COMMITMENT AND SATISFACTION IS NON EXISTENT.........
I purchased a 2011 HD Limited on September 26, 2015 with 20K mile and was told it was run through the shop and there were no issues with it. Since I am from Pa I didn't receive the title upon sale and after waiting for it into January of 2016 I contacted them and they claimed it probably got lost in mailing and would have to reapply and send a duplicate copy. I finally received the title January 22, 2016.
Once I had the bike titled in Pa I took it to my local HD dealer to have it inspected and have the 20k service completed since J&J had not serviced it and had no knowledge of the past service history. Upon inspection by the dealership it was determined there was a noise detected in the engine and after after diagnosis it was found there were bad lifters which needed replaced, the cost of the repair was $817.95. I contacted J&J and spoke to Ken about the findings and cost for needed repairs, Ken stated he would have to speak to the owner but was pretty sure they would deny any assistance with the repair cost. Shortly later Ken called back saying I bought the bike as is and that I had gotten a good deal on the bike and if I needed to have this done I was still under retail for the cost of the bike.........?????? Really so I got a good deal just to have to spend the balance to make the bike right????? I again asked if they could cover just a portion of the cost and again he denied any assistance. I would have been satisfied if they would have offed and or stepped up to compensate me with any of the cost for repairs.
PLEASE BE CAUTIOUS WHEN DEALING WITH THIS MERCHANT SINCE THE BIKES THEY ARE SELLING MAY APPEAR TO LOOK GOOD AND IT MAY APPEAR YOU ARE GETTING A VALUE BUT TAKE YOUR BUSINESS TO A REPUTABLE SOURCE. BUY FROM A DEALER THAT STANDING BEHIND WHAT THEY SELL NOT SHYSTERS OUT TO LINE THEIR OWN POCKETS.

david hufstetler (I am a Customer)
Helpful? 0  0
Oct. 30, 2015
just bought my 2nd Harley from j&j and it was like the most unpressured atmosphere ever. they let me look and take my time deciding what I wanted. when I did decide they made it easy and quick. the owner and salespeople treated me the way you want to be treated. I would highly recommend dealing with them. also their price was way less than the local Harley dealers. thanks j and j.
john yakovich (I am a Customer)
Helpful? 0  0
Feb. 14, 2013
Purchased a bike for my fiancee' birthday. Rich spent a lot of time showing us different bikes. Finally my lady decided on a V-Star and we were off and running. Financing was handled with a breeze. Signed everything on Sat the 8th of Feb. Went to pick the bike up Monday the 10th and everything was in order. Title came today the 14th. Nothing wrong with these folks, Thanks Rich! John and Cheryl
Lisa Miller (I am a Customer)
Helpful? 2  5
Jun. 11, 2012
BUYER BEWARE!!!!! This is the worst dealer I've ever been to. We bought a bike and after asking many questions about the condition of it since it was a used bike, we were told by CHAD that it was in EXCELLENT condition. That was so FAR from the truth!! We live out of state and had a 5 hour drive home. An hour out, the exhaust pipe FELL OFF.! Thankfully I was driving behind my husband with a truck full of tools and we were able to pull over on the highway and put it back on after taking the whole saddle bag off just to get to the bolts. A short time later, I could actually hear the bike in front of me. The engine was making such a loud knocking noise that I could hear it in my truck! We finally make it home and took it to a mechanic who simply listened to it and said, "you got screwed". There was oil/grease all over the front rotor, the loud clacking sound coming from the engine and a lot of engine noise. I called the dealer to demand my money back. No go. A week later they sent a semi to come pick it up. Another week later and they said it had a bad lifter and fork seal. They would fix it for free. Another week later and it still wasn't ready, they forgot to order the fork seal. FINALLY....4 weeks after we got it, I had to call to see if it was ready. "Oh, they didn't call you?" NOBODY called to say it was ready. We get there and a month later I still don't have a title, they can't find it!! Over an hour later, they bring out the bike and the temp plate is MISSING!!! They accused us of taking it off...WTF? They give us a new temp plate and we take it home. It is repaired. HOWEVER....not only did someone steal the temp plate while it was at THEIR shop...someone STOLE the gold eagle emblem that was on the back fender!!!!!!! There is a HOLE where it USED TO BE!!
The manager never even said squat to me before we left there. So much for customer relations!!! BUYER BEWARE!!!!