J & J Motors

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User Rating based on 2 Review(s)
14 in Ohio
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11893 Lincoln Way West
Massillon, Ohio
44647
We Carry: Honda | Kawasaki | Suzuki | Yamaha |

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J & J Motors Reviews Write A Review

john yakovich (I am a Customer)
Helpful? 0  0
Feb. 14, 2013
Purchased a bike for my fiancee' birthday. Rich spent a lot of time showing us different bikes. Finally my lady decided on a V-Star and we were off and running. Financing was handled with a breeze. Signed everything on Sat the 8th of Feb. Went to pick the bike up Monday the 10th and everything was in order. Title came today the 14th. Nothing wrong with these folks, Thanks Rich! John and Cheryl
Lisa Miller (I am a Customer)
Helpful? 0  2
Jun. 11, 2012
BUYER BEWARE!!!!! This is the worst dealer I've ever been to. We bought a bike and after asking many questions about the condition of it since it was a used bike, we were told by CHAD that it was in EXCELLENT condition. That was so FAR from the truth!! We live out of state and had a 5 hour drive home. An hour out, the exhaust pipe FELL OFF.! Thankfully I was driving behind my husband with a truck full of tools and we were able to pull over on the highway and put it back on after taking the whole saddle bag off just to get to the bolts. A short time later, I could actually hear the bike in front of me. The engine was making such a loud knocking noise that I could hear it in my truck! We finally make it home and took it to a mechanic who simply listened to it and said, "you got screwed". There was oil/grease all over the front rotor, the loud clacking sound coming from the engine and a lot of engine noise. I called the dealer to demand my money back. No go. A week later they sent a semi to come pick it up. Another week later and they said it had a bad lifter and fork seal. They would fix it for free. Another week later and it still wasn't ready, they forgot to order the fork seal. FINALLY....4 weeks after we got it, I had to call to see if it was ready. "Oh, they didn't call you?" NOBODY called to say it was ready. We get there and a month later I still don't have a title, they can't find it!! Over an hour later, they bring out the bike and the temp plate is MISSING!!! They accused us of taking it off...WTF? They give us a new temp plate and we take it home. It is repaired. HOWEVER....not only did someone steal the temp plate while it was at THEIR shop...someone STOLE the gold eagle emblem that was on the back fender!!!!!!! There is a HOLE where it USED TO BE!!
The manager never even said squat to me before we left there. So much for customer relations!!! BUYER BEWARE!!!!