Edge Performance Sports

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User Rating based on 2 Review(s)
14 in Oregon
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1625 N. Oregon Street
Ontario, Oregon
97914
We Carry: Honda | KTM | Kawasaki | Suzuki |

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Edge Performance Sports Reviews Write A Review

Roy Davis (I am a Customer)
Helpful? 0  0
Mar. 06, 2014
When Edge first opened they were very customer oriented and were friendly and eager to keep people happy. The last couple of times I was there the guy in parts &service (dark hair and beard) wouldn't even look my way when speaking, was very indifferent, and when I came to pick-up my wheeler he tossed my key to me and told me it was parked out back. He expected me to go and find it and load it myself. Before when I had work done the employee was eager to help, always went and got my machine and brought it around and loaded it. I would think it would also be a safety and insurance issue to have customers looking for their own machines out back and loading them theirselves.
I also noticed some scratches on one occassion, so the next time I had an employee come out and do a walk-around, with pencil and paper, and note any damage before they worked on it. When I came for my wheeler it had broken gas tank shroud mounts.The employee who did the walk-around admitted the damage was not there when I left it there. I had to wrangle with a manager, even though his own employee agreed with me. They did fix the damage but I was made to feel as if they thought they were being taken advantage of, and the manager never admitted responsibility, just reluctantly repaired the damage. When I came back to get it there were big scratches on the right front fender, and they refused to accept the blame, even though no scratches were on the walk-around list. I doubt I would ever go back again.


Roy Davis (I am a Customer)
Helpful? 0  0
Mar. 06, 2014
When Edge first opened they were very customer oriented and were friendly and eager to keep people happy. The last couple of times I was there the guy in parts &service (dark hair and beard) wouldn't even look my way when speaking, was very indifferent, and when I came to pick-up my wheeler he tossed my key to me and told me it was parked out back. He expected me to go and find it and load it myself. Before when I had work done the employee was eager to help, always went and got my machine and brought it around and loaded it. I would think it would also be a safety and insurance issue to have customers looking for their own machines out back and loading them theirselves.
I also noticed some scratches on one occassion, so the next time I had an employee come out and do a walk-around, with pencil and paper, and note any damage before they worked on it. When I came for my wheeler it had broken gas tank shroud mounts.The employee who did the walk-around admitted the damage was not there when I left it there. I had to wrangle with a manager, even though his own employee agreed with me. They did fix the damage but I was made to feel as if they thought they were being taken advantage of, and the manager never admitted responsibility, just reluctantly repaired the damage. When I came back to get it there were big scratches on the right front fender, and they refused to accept the blame, even though no scratches were on the walk-around list. I doubt I would ever go back again.