Big St. Charles Motorsports

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User Rating based on 3 Review(s)
15 in Missouri
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Product Knowledge
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3830 West Clay St
St. Charles, Missouri
63301

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Big St. Charles Motorsports Reviews Write A Review

bob (I am a Customer)
Helpful? 0  0
Jun. 21, 2014
They know there stuff when it comes to parts
Joseph Grate (I am a Customer)
Helpful? 0  0
Oct. 01, 2013
This place is all a show and a giant warehouse of motorcycles. Their service department has the lowest quality customer service available. When I bought my Gsx-r 750 a year ago I took it to them for a valve inspection and they questioned me on what a valve inspection is and was pissed I was wasting their time. The second time was for a new tire. When I picked up the bike my old tire was still on there and had to interrupt my schedule so they can fix their mess. The third time was to check my Fuel Inspection light. I payed for a full hour of service only to have them say they don't know what is wrong and need $120 more to find out.

Why do I go here? Because they are close and have a good inventory of parts and gear. But even if they are the closest Motorcycle service department, I would go the extra miles to another and spend the extra money, and would recommend everyone else to do so as well. Big's St. Charles Motorsports do not care about customer support.
Anonymous (I am a Customer)
Helpful? 0  0
Sep. 27, 2012
Staff seemed fairly attentive to customers. In accessories had decent knowledge of products and features, tried to only sell SHOEI and ARAI helmets though which were way out of my price range. Service through dealing with them money wise was good. Had some issues communication wise about exactly when my bike was delivered. And also had problems with accessories being installed. Was never told that it would cost $45+ dollars to add brush guards. After spending the money to buy the bike, which was a few thousand dollars I figured that adding guards to it would have taken 10 minutes and been free. But as I said, lack of good communication.

Hoping my extended warranty is worth it. And I hope I dont have to deal with them again really in the future unless its to deal with warranty related things.