Big St. Charles Motorsports

Map to be loaded
User Rating based on 5 Review(s)
21 in Missouri
Product Knowledge
Pricing & Value
Sales & Support
Overall Satisfaction
3830 West Clay St
St. Charles, Missouri

Get a Price Quote from a Dealer in your area

1.Select a Brand

2.Choose a Type

3.Choose a Model

Big St. Charles Motorsports Reviews Write A Review

tim (I visited this Dealer)
Helpful? 0  0
Mar. 26, 2016
unfriendly people. i quit going there after looking at motorcycles one time. sales staff acted as if i was wasting their time when asking questions. i get stuff online now for my atv since asking for parts there is like im asking them to pull their teeth out. all they care about is how many people come to their outdoor parties. will buy my harley down in villa ridge harley dealer. they are nice guys and treat you right there.
Steve (I am a Customer)
Helpful? 0  0
Mar. 31, 2015
My brother and I went in to buy 2 motorcycles. The staff acted like we were putting them out in some way. They didn't know the product and there answer to our questions was always, I need my computer.
I will never waste my time going here again.
They missed out on 2 sales 30k each.
bob (I am a Customer)
Helpful? 0  1
Jun. 21, 2014
They know there stuff when it comes to parts
Joseph Grate (I am a Customer)
Helpful? 2  0
Oct. 01, 2013
This place is all a show and a giant warehouse of motorcycles. Their service department has the lowest quality customer service available. When I bought my Gsx-r 750 a year ago I took it to them for a valve inspection and they questioned me on what a valve inspection is and was pissed I was wasting their time. The second time was for a new tire. When I picked up the bike my old tire was still on there and had to interrupt my schedule so they can fix their mess. The third time was to check my Fuel Inspection light. I payed for a full hour of service only to have them say they don't know what is wrong and need $120 more to find out.

Why do I go here? Because they are close and have a good inventory of parts and gear. But even if they are the closest Motorcycle service department, I would go the extra miles to another and spend the extra money, and would recommend everyone else to do so as well. Big's St. Charles Motorsports do not care about customer support.
Anonymous (I am a Customer)
Helpful? 2  0
Sep. 27, 2012
Staff seemed fairly attentive to customers. In accessories had decent knowledge of products and features, tried to only sell SHOEI and ARAI helmets though which were way out of my price range. Service through dealing with them money wise was good. Had some issues communication wise about exactly when my bike was delivered. And also had problems with accessories being installed. Was never told that it would cost $45+ dollars to add brush guards. After spending the money to buy the bike, which was a few thousand dollars I figured that adding guards to it would have taken 10 minutes and been free. But as I said, lack of good communication.

Hoping my extended warranty is worth it. And I hope I dont have to deal with them again really in the future unless its to deal with warranty related things.